When the printer strikes again: The most common IT issues in 1st Level Support – and how to solve them
The most common IT issues in 1st level support — from forgotten passwords to offline printers — can be resolved faster with structured processes, helpful tools, and a little user training. This guide provides practical solutions to reduce tickets and boost IT efficiency.
Artificial intelligence: between exaggerated expectations and underestimated consequences
Artificial intelligence is often overestimated in the short term, as expectations of quick breakthroughs are not always fulfilled, while its long-term effects could be more profound than can be foreseen today. It is crucial to take a realistic approach so that we neither harm ourselves with excessive euphoria nor fall into a state of shock due to premature skepticism.
Trends in employee training 2024: The future of growing together
Employee training in 2024 will be characterized by hybrid learning models, digitalization and individual approaches. Hybrid learning combines face-to-face and online formats to enable flexibility and greater learning success, while mobile learning and AI-supported systems promote personalized training. Reskilling and upskilling are becoming increasingly important in order to prepare employees for new tasks, with technical skills and soft skills being equally in demand. Companies that take advantage of these trends at an early stage not only increase efficiency and productivity, but also promote long-term employee retention.